Counter Manager John Lewis - Exeter, Devon

Liz Earle
02 May 2017
15 May 2017
We are excited to be recruiting a new Counter Manager to join our counter in John Lewis Exeter, Devon - this is a Maternity Cover role until July 2018. Like us, John Lewis is a trusted British company that shares our passion for quality, honesty and exceptional customer service. If you would like to join our team and be part of this exciting venture, are passionate about great skincare and offering fantastic customer service we would love to hear from you. Full-time: 37.5 hours - John Lewis Exeter Main purpose of job: To lead and manage our counter, ensuring that all our customers enjoy a fabulous experience and first class service, offering them accurate product information and advice. Main responsibilities: Ensure all customers receive a warm welcome to our area of the store.Manage the day to day running of our business in Boots.Manage and develop our beauty team, conducting performance reviews, setting objectives and development plans.Take responsibility for our counter, ensuring standards of product presentation and cleanliness are excellent at all times.Use your skincare and product knowledge to give advice and guidance to customers on any skincare or product queries they may have; and offer customers appropriate products to ensure they are receiving the best skincare regime for their skin type.Be proactive in developing your skincare and product knowledge and that of the team, ensuring you have up to date information on our products and formulations, as well as being aware of developments within the skincare market.Ensure adequate stock levels and that shelves are fully stocked at all times ordering new stock as appropriate.Relay daily sales figures to the Management team at the end of each business day.Be flexible in taking on any specific tasks within the remit of your role. Experience and skills To be successful in this role you will have the following: Previous management and customer service experience in a similar role.A genuine interest or background in skincare, beauty therapy or aromatherapy.Excellent interpersonal skills with the ability to develop and coach others.Superb communication skills with the ability to communicate at all levels.A keen eye for detail. You will be: Inspiring and a great team leader, also willing to join in to get the job done.Passionate about delivering superb customer service.An ambassador for our business.Able to empathise with all customers and offer recommendations.Enthusiastic and friendly.Trustworthy and able to work in total confidence.Positive and proactive; able to remain calm even when under pressure. In return, you will receive an excellent salary and benefits package which includes: 33 days holiday.3% Contributory Pension scheme.Generous Monthly Product Allowance.Personal Product Discount Scheme of 75%.Friends and Family Discount Scheme.Profit Share Scheme.2x Salary Life Assurance. Please note - due to the high volume of applications that we receive for our retail roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in. Liz Earle Beauty Co. is an equal opportunities employer.Knowledge and belief in the Liz Earle brand and products.

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