Tax collection officer
PRS Recruitment are looking for a Tax Collection Officer, to work withina Payments & Collections Team to start. Main duties - 1. To collect Council Tax. 2. To deal daily with queries received as a result of recovery action being taken on cases that have fallen into arrears. 3. To monitor cases in arrears daily, and where appropriate, initiate escalation of recovery action in accordance with statutory regulations, legislation and case law. 4. To promote and uphold the 'Help me with my financial/housing problem' system principles, including taking one view of debt, and consistently using income and expenditure detail to inform sustainable solutions. 5. To protect and maximise the council's income. 6. To support customers to find sustainable ways to meet their debts to the council. 7. To proactively assist the management team in improving services and raising collection levels. We will be holding telephone interviews as and when suitable CV's are received. The post will be 30 hours per week. The post does not require a driving licence. The successful candidate must have must have proven experience using the Academy Revenues system and be proficient in Council Tax recovery and billing to cover a full customer service on Council Tax collection.