Trainee Claims Handler
Do you have previous experience of working within a customer service / call centre environment? Perhaps you're a graduate looking for a career within financial services? If you can demonstrate efficient administration skills and advanced communication skills, EMCAS would love to speak to you about Claims Handlers opportunities we have in our Paignton Office. ABOUT EMCAS In 2016 EMCAS were placed 50th in The Western Morning News - Top 150 Employers in Devon & Cornwall. We are a multisite call centre operation established 2003. EMCAS was established with the sole purpose of restoring financial justice to the UK; in other words, standing up for people who had been stung by the mis-selling of financial products, and to work on their behalf to claim back what was rightfully theirs. Starting out as a small company in a single room, we've since grown to one of the UK's largest Claims Management Companies (CMCs), with three offices and having helped over half a million customers claim back £515 million. We offer: - Excellent public transport routes - Child Care Vouchers - Eye Care Vouchers - Pension - 28 days holiday (inc bank holidays) THE ROLE Working within our Investment Claims Department, the principal responsibility of this role will be to manage new business volumes and process it quickly and efficiently towards a mutually agreeable resolution. This role will require an understanding of investment products and strong customer service and letter writing skills to ensure all clients complaints are presented professionally. This role will also require analysis of information received from banks & providers in order to progress each complaint effectively. - Providing exceptional customer service by updating clients on inbound and outbound calls and via - Data input with a good level of data accuracy - Analysing information provided by clients, banks and providers - written/electronic communications - Identifying non-compliant complaints and liaising with the department Supervisor(s) - Any other related administrative tasks as required - Maintain and manage all client's data with confidentiality THE CANDIDATE The successful candidate will be highly professional and will be able to demonstrate advanced written and verbal communication skills. Some previous customer service and administration experience is essential to be considered for this role: - Has demonstrable experience in a similar role or possesses transferable skills - High level of accuracy - both literary and numeric - Understands importance of good customer service - Must be capable of working in a fast-paced environment & dealing with high volumes of telephone calls - Possesses a confident telephone manner and is able to deal effectively with customers - Use of Microsoft Office applications in particular Word and Excel HOURS & SALARY Working 39 hours per week, Monday to Thursday: 11.00am to 8.00pm & Friday 8.30am - 5.30pm Basic Salary : £15,210 & (£14,298 for under 25's) EMCAS offer fantastic training and a great working environment, plus pension and eye care and child care vouchers. In 2003, EMCAS was established with the sole purpose of restoring financial justice to the UK; in other words, standing up for people who had been stung by the mis-selling of financial products, and to work on their behalf to claim back what was rightfully theirs. We have grown to one of the UK's largest Claims Management Companies (CMCs), with three offices and having helped over half a million customers claim back £515 million. It's something we're extremely proud of, and the difference it makes to our customers is incredible. We're real experts in our field too, even helping to set-up the Professional Financial Claims Association (PFCA) from the start. However, at our core, we remain the same consumer champions who care about doing the right thing for our people - be they our customers or our employees.