Head of IT Service Delivery
We are looking for a highly experienced ITIL Service Delivery Manager to take on this Senior Manager role, and lead a team of circa 30 people who deliver all core IT services consumed by the organisation. Job title: Head of IT Service Delivery Location: Exeter (commutable from Plymouth, Taunton, Exmouth) Package: Base salary £60k-£65k £4,800 car allowance private health Pension contribution 20 days holiday Keywords: ITIL, Service Delivery, Incident Problem Change, Service Catalogue, SLA's With extensive experience of working within an ITIL focused support environment, you will have previous team management experience, ideally having worked in a matured ITIL practice, or better yet have experience of implementing and improving service provisions to an organisation. You will be a customer centric person, able and willing to get out amongst the organisation building and growing key strategic relationships with your 'customers'. You will; - Be an ITIL expert (hilghly beneficial but not essential) - Have extensive experience in ITIL aligned service delivery - Have proven previous experience as a Service Delivery Manager - Experience with Service Now or other ITSM tools This role is a fantastic mix of leadership, strategy, building out and maturing a function as you see fit, and large amounts of challenges and opportunities. You will be given the power to drive and effect change across your environment, and the wider business. For a more detailed conversation please ensure you apply with your most relevant and up to date CV now.