French Speaking Gas & Solid Fuel Advisor Office Based
French Speaking Gas & Solid Fuel Advisor - Office Based Exeter Up to £27,000, per annum , dependant on experience We are looking for a full time, permanent French Speaking Advisor with a working knowledge of gas and solid fuel installations to join the team in Exeter. Speaking to our French business clients, you will be taking calls and responding to emails in order to resolve technical issues relating to the installation, malfunction and maintenance of gas and solid fuel systems. Duties will include: ? To handle calls, faxes and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of the products. ? Filter and monitor the accuracy of all complaint data entry. ? Carry out fault finding analysis over the phone with retailers and end users on any of the products in our portfolio and offer appropriate advice to resolve the issue. ? To document and report on all calls and problems identified and to log onto the company CRM system. ? To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use. The successful candidate should have the following attributes: ? Fluent in both French and English (written and spoken) ? Excellent verbal communication skills over the telephone, written communication through either e-mail or letter. ? Existing knowledge of gas and solid fuel systems ? Diplomatic nature to ensure company policy is followed and customers are left satisfied. ? Knowledge of software program's including email and Word and a propensity to learn new programs such as our CRM system. ? Flexibility to carry out a wide ranging role that will vary across the year. ? Must be able to work as part of a team and provide excellent customer service assistance. Working Monday-Friday 09:00 - 17:30m this role carries the possibility of flexi time. A generous base salary of £27,000, is offered for this position along with the following fantastic benefits: ? 32 days paid holiday (including bank holidays), increasing with service. ? Pension Scheme ? Life Assurance ? Child Care Vouchers & Free Eye Test ? Cycle to Work Scheme ? Staff Discount If you feel this is the job for you, please forward you CV and contact details for consideration.