Technical Consultant

Redrock Consulting Limited
£23000.00 - £27000.00 pa
10 Aug 2017
16 Aug 2017
As a Technical Consultant, your primary role will be to provide regular/scheduled proactive and onsite IT maintenance, remote technical support, across our South West client base. Working closely with the Senior Technical Consultant to identify and highlight areas for improvement through enhanced IT whilst providing guidance to clients regarding technology, IT infrastructure and business processes. In addition you will be required to carry out a variety of client project activities including scoping, designing and deploying new solutions. Providing support to the IT Service Desk as well as dealing with escalated client incidents is also an integral part of this role. Providing an unrivalled superior customer experience is in our mission statement, therefore the ideal candidate will have the ability to build excellent client relationships and communicate effectively at all levels within a business. To be considered, you must: Have a minimum of two years' experience diagnosing and resolving technical issues Have a good understanding of Microsoft Windows software and server operating systems, printing and network systems. Have problem-solving abilities across WAN and LAN connectivity, routers, switches and firewalls Be client focused, methodical, flexible and reliable. Have excellent communication, listening skills Time management and Project Management skills. Client relationship skills Be prepared for the occasional evening or weekend working (during projects) Have a full UK driving license and your own transport. The ideal candidate will also have the following: Track record of excellent onsite and remote support. Experience with networks, Active Directory, Office 365, Backup solutions, Antivirus software, hosted telephony, virtualisation and security. Experience of working on a variety of implementation projects. Experience of working with third party software and hardware suppliers. Industry recognised qualifications i.e, MTA, MCP, MCSA, CCNA, N, S. This role will be primarily based on client's premises with office based working in Exeter with free parking.