Sales & Support Assistant

5 days left

Go Mobile
£16,000 - £17,000 per annum
01 Sep 2017
29 Sep 2017
Contract Type
Full Time

A1 Comms has an exciting opportunity for a Sales & Support Assistant to join their team based in Exeter. You will join on a full time, permanent basis and receive a salary of £16,000 - £17,000 per annum depending on experience and skill base.

A1 Comms is both a business-to-business and business to consumer communications provider based in Derbyshire. As a leading independent unified communications specialist we have a range of national networks behind us. This ensures we retain the ability to deliver bespoke, flexible packages that not only provide our customers with the best coverage in the UK but also deliver amazing cost savings and customer services.

We are a leading high street retail chain within the exciting and fast paced mobile phone sales world. We are seeking a talented and driven Sales & Support Assistant to join our Exeter City Centre support office team.

This is a dynamic, fast-paced and varied role in which you will provide high quality first-point-of-contact customer service to our customers, sales personnel and retail partners.

This is a superb opportunity to join a dynamic business in an exciting industry!

Main Responsibilities

As our Sales & Support Assistant your main duties will include ordering stock using an E.P.O.S. system, managing stock levels across multiple retail sites, including remotely processing audits & resolving issues in a timely and effective manner, updating ‘Support Tickets’ on a bespoke CRM system accurately and within agreed S.L.A.’s and helping to keep business running efficiently by following best practice processes and policies at all times. Other duties include:

- Ensuring smooth running of processes within the Operations department.

- Maintaining checklists and follow up on actions as directed by the Head of Operations/Operations Supervisor

- Production and analysis of reports using Excel.

- Maintain and develop excellent professional working relationships both internally and externally

- Responding to and forwarding emails/phone calls as required

- Liaising with colleagues, suppliers and partners in identifying, raising issues

- Following best practice processes and policies at all times

- General office administrative and other duties as required

Skills needed to become our Sales & Support Assistant

- Pro-active with a desire to continuously improve

- Proven experience working in an administrative or operational role

- Experience working with a CRM system and/or database

- Excellent spoken/written communication skills

- Strong IT literacy including Outlook and Word

- Advanced Excel skills - the role will involve production and analysis of multiple reports with accuracy paramount

- A desire to understand the ‘why’ as well as the ‘how’ of processes

- Meticulous attention to detail

- Ability to multi-task and work under pressure.

- Ability to work as part of a team.

- Hard working, positive and with a flexible attitude

If you feel you are the right candidate for the role as our Sales & Support Assistant then please click ‘apply’ now! We’d love to hear from you!

Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 10 days you have unfortunately been unsuccessful in your application.

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