Email Marketing Coordinator

Riverford Organic Farmers
18000.00 - 20000.00 GBP Annual
13 Sep 2017
18 Sep 2017
Contract Type
Email Marketing Coordinator

About Riverford

We're mad about organic veg. It's at the core of everything we do. We love to grow it, pack it into boxes and deliver it to customers' doorsteps around the UK. This takes a lot of brilliant people, with a range of skills and knowledge.

Riverford began in 1986, with a few acres of veg, a wheelbarrow and a beaten up 2CV for deliveries. We've grown into a successful e-commerce business, with four farms, three packhouses, a fleet of vans and drivers, a wholesalers, butchery, organic restaurant and pub. We employ people across many areas including IT, Logistics, Sales, HR, Finance and Marketing (and more besides).

Our culture and values set us apart from other businesses. Riverford is a friendly, informal place to work, with a passionate, entrepreneurial spirit. We're committed to providing a fair deal for growers, customers and staff.

What you'll be doing

We are looking for a hard-working, detail-oriented marketer to join our customer loyalty team; you will report into the Email Marketing Manager.

Loyalty is a key area of the business, focusing on nurturing relationships with our existing customer base via the email channel. You'll work closely with the wider marketing team, sales team, events team and franchisee network to deliver dynamic, targeted marketing campaigns designed to boost the retention of our customer base.

You'll be a team player and able to build relationships with those around the business to get the job done - working with copywriters and designers to operationally set up and send our regular emails (marketing communications, event invites, service messages sent to big audiences). You'll be a quick learner, able to keep track of multiple campaigns and workflows. You'll also be a clear communicator, keeping track of multiple email campaigns as they move through the various stages of production monitoring the analytics when they are complete.

Although Email experience would be preferred it isn't necessary just a genuine interest in starting a career in Marketing.

This is a permanent contract, 40 hours a week (usually 8:30am to 5.00pm). Based out of Wash Barn, Buckfastleigh, Devon, TQ11 0JU

Skills & experience

??Ideally you'll have experience of setting up, sending and reporting on email performance (but for the right candidate, we can make an exception and train on the job)

??You'll have a natural flair for communication and design, and a real eye for detail to ensure our high standards of accuracy both in messaging, look and functionality of an email are always met

??You're a team player, able to work across a wide-range of stakeholders, comfortable and confident at communicating across all levels of the organisation

??You're hands-on, not afraid to dig in and roll up your sleeves to get the job done including building campaigns from scratch on our platforms (Silverpop IBM)

??You'll be familiar with working to an orderly process and deadlines, and be comfortable with multi-tasking

Personal qualities

??Strong attention to detail

??A can-do attitude; positive and resilient personality

??A hard worker, happy to roll sleeves up to get the job done

??Ability to work collaboratively


GBP18 - 20,000 per annum depending on experience


Riverford is a beautiful place to work, with lots of great people - and other benefits too. We offer 31 days' holiday (including bank holidays), a generous company pension scheme and an annual profit share. We love food and hope you do too, so we give staff 25% off everything we sell on our website; heavily discounted organic breakfasts and lunches in the staff canteen; and free organic fruit and veg. There are also many social events for staff, with two big parties a year.

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